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Technical problems with Website or Registration



I can't register.
There is a known incompatibility between the WebTV interface and our registration process. If you are a WebTV user and would like to sign up for our site, please contact us through the form below.

I tried to register, but never got my confirmation email.
If you don't receive the confirmation e-mail within a few minutes, please check your SPAM folder, and report this to your ISP. Some ISPs, such as AOL, Yahoo and Hotmail deliver mail slowly or not at all, which is beyond our control. Click here for more information about finding your SPAM folder and white listing

Also, please add to your address book to help ensure you receive requested e-mails.

Nothing happens when I click on my account registration link.
Some e-mail software disables the links in text e-mails, primarily AOL. Please copy and paste the entire link into the space to the left of the "Go" button at the top of your AOL window, and then either click "Go" or hit the "Enter" key on your keyboard. This should complete the registration.

I am having problems Logging-In; it sends me to the Home Page when I am trying to access features such as MyBids and the Permanent Auction Archives.
Your username and password are correct, but a security setting somewhere on your computer is not allowing our site to save the information necessary to know that you've logged in. Please read our Website Tips for more information. If you have recently installed a firewall and are experiencing this behavior you will probably need to ensure that Heritage is treated as a trusted site in order to use the member-only features, and in extreme cases, you may need to disable your firewall while on our site. Please note that bidding is NOT affected by this behavior.


I get an error when trying to access a page or place a bid.
We are very interested to hear the details of any errors you may encounter on our site. First, please try the action again from a new browser window. Secondly, fill out the form below with as much detail as you can provide relating to the error. Include information like "what page did you come from?", "were you logged in?", "what browser and version are you using?, " and "what specific error did you receive?"

I can't bid, even though I registered.
You must activate your registration with Heritage by clicking on a link in an e-mail we send to you as soon as you enter your information. Please check your mailbox for this e-mail. AOL and Verizon users may need to check your Spam/Bulk/Junk e-mail folder.


If you still have questions, please complete the form below and we will get back to you with the answers you need, or call our customer service department at 1-800-872-6467.


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By submitting this form, you consent to the use of your personal information as described in the Privacy Policy including being contacted via email and phone (if provided).

Contact Us

Plan a Visit to Heritage

Contact us at 877-HERITAGE (437-4824) or

Dallas Office
Mailing Address:
PO Box 619999
Dallas, TX 75261-6199

Street Address:
2801 W. Airport Freeway
Dallas, Texas 75261-4127
(Northwest corner of W. Airport Freeway & Valley View Lane)
Click here for directions
Local Phone: 214-528-3500
Fax: 214-409-1425

Mon-Fri: 9:00 AM CT - 5:00 PM CT
Saturday: By Appointment

New York Office
Mailing Address:
445 Park Ave. (near 57th Street)
New York, NY 10022
Click here for directions
Phone: 212-486-3500
Fax: 212-486-3527

Mon-Fri: 9:00 AM ET - 5:00 PM ET

Beverly Hills Office
Mailing Address:
9478 West Olympic, First Floor
Beverly Hills, CA 90212
Click here for directions
Local Phone: 310-492-8600
Fax: 310-492-8602

Mon-Fri: 9:00 AM PT - 5:00 PM PT
Saturday: By Appointment

Chicago Office
Mailing Address:
We have moved!
Come visit us at our new location starting December 6, 2021:
222 West Hubbard Street
Chicago, Illinois 60654
Click here for directions
Local Phone: 312-260-7200

Mon-Fri: 10:00 AM - 5:00 PM CST

Florida Office
Mailing Address:
250 Royal Palm Way, Ste. 306
Palm Beach, FL 33480
Click here for directions
Local Phone: 877-HERITAGE (437-4824)

By Appointment Only

Hong Kong Office
Mailing Address:
Unit 1105, 11/F, Tower 1 Lippo Centre, No. 89 Queensway
Hong Kong
Click here for directions
Local Phone: +852-21551698
Fax: +852-21552296

9:30 AM - 6:00 PM

Europe Office
Mailing Address:
Energieweg 7
3401 MD IJsselstein
Click here for directions
Local Phone: +31-(0)30-6063944
Fax: +31-(0)30-6019895

Mon-Fri: 9:00 AM - 5:00 PM

London Office
Mailing Address:
6 Shepherd Street
London, Mayfair W1J 7JE
United Kingdom
Click here for directions
Local Phone: +44 (0)207 493 0498

Mon-Fri: 11:00 AM - 6:00 PM GMT